Several years of experience in customer service in the IT environment
Training or technical/business studies in the field of business informatics, technical business administration, economics
Skills/knowledge
Required
Microsoft Office
Job description
Tasks
Describing and continuously optimizing service processes and ensuring compliance with them
Creation of and compliance with relevant documentation and process specifications for 1st-3rd level support
Continuous optimization of cooperation and increase of service quality with our customers and with our employees through common service management methods
Creation and maintenance of recurring reports to demonstrate service quality and compliance with operational KPIs
Profile
Successfully completed training or technical/business studies in the field of business informatics, technical business administration, economics; alternatively: several years of experience in customer service in the IT environment
Founded professional experience in the support of operational IT projects and in the development of IT service structures
Very good knowledge of IT service management - an advantage: certifications in the IT/project/service/management environment
Confident handling of Microsoft Office as well as organization and collaboration platforms
A feel for trends and innovations in the IT environment
An independent, reliable and structured way of working
Analytical way of thinking and problem-solving skills
Excellent communication skills and clear expression
High customer and service orientation
High social skills and team spirit
Perseverance, assertiveness and resilience
Class B driver's license
Willingness to undertake business trips and customer appointments as required
Place of work
94032 Passau, GERMANY
Type of employment
Full-time, permanent
Personnel services
Direct placement
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ZNAPP wird verbessert!
Wir bringen ZNAPP auf den neuesten Stand.
In wenigen Minuten sind wir wieder erreichbar!