Mitarbeiter Kundenservice Spedition/ Customer Care Specialist (m/w/d) Wuppertal {Kaufmann/-frau - Spedition und Logistikdienstleistung}

Customer Care Specialist (m/w/d) in Wuppertal

We are a family-owned, international transport and logistics company with over 160 locations in 15 countries. In Germany, we have around 3,200 employees at 35 locations.

About Us

• We offer a dynamic and exciting work environment with no boredom!
• We celebrate our successes at regular company events.
• Our team is like a big family, where everyone contributes to the success of the company.

What We Offer

• Flexible working hours and flexitime after agreement with the team
• No obligatory weekend work in the commercial sector
• Free parking, convenient location, and good public transport connections
• Fresh fruit, annual Raben Sports Challenge, and regular safety training for your well-being
• Vacation and Christmas bonuses, discounts and offers for travel, leisure, and culture (e.g., via Corporate Benefits)

What You Will Do

• You will be responsible for a assigned customer base and contribute to the development of customer relationships
• You will be the point of contact for customers and network partners for national parcel shipments
• You will proactively initiate contact with customers and monitor shipment schedules and delivery reliability
• You will clarify any delivery issues and process claims
• You will prepare order data in our shipping programs for smooth billing
• You will independently check the billing in electronic clearing programs and process invoice complaints
• Additionally, you will be responsible for accounts receivable management (cash collection) and damage reporting

What We Expect

• Ideally, you have completed training as a merchant (m/w/d) for shipping and logistics services or can demonstrate comparable qualifications
• You have initial professional experience in the direct shipping environment
• You bring negotiation-secure German language skills and good English language skills
• You possess high commitment, team player mentality, and strong communication skills

Have we sparked your interest? Then apply directly via our online system or visit our career page for more exciting jobs!